Privacy Policy

This Privacy Policy explains how ROOUNE Private Limited (“ROOUNE,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use the ROOUNE app and website (together, the “Services”). ROOUNE (“Run With Right People”) helps runners discover clubs, find and join runs and events, and build local running communities.

If you have questions about this policy, contact us at richardhwarepaam@rooune.in or ronaldo.lourem@rooune.in.

Table of Contents

1. What Information Do We Collect?
2. How Do We Use Your Information?
3. How Do We Handle Payment Information?
4. Who Do We Share Your Information With?
5. How Long Do We Keep Your Information, and How Do You Delete It?
6. What Choices Do You Have?
7. How Do We Keep Your Information Safe?
8. Is ROOUNE Directed at Children?
9. Do We Update This Policy?
10. How Can You Contact Us?

1. What Information Do We Collect?

Account and profile information. When you sign up, we collect information such as your name, email address, phone number, profile photo, and running preferences (like pace and preferred routes) that you choose to add to your profile.

Location data. With your permission, we collect your device’s location so we can show you nearby runners, clubs, and events (Discovery), and to confirm attendance when you check in to a run or event. You can disable location access at any time in your device settings, though some features won’t work without it.

Run and event activity. We collect information about the runs and events you create, join, or host, including registrations, attendance, and check-ins.

Strava data (optional). If you choose to connect your Strava account, we receive activity data (such as runs and pace) from Strava in order to display it in ROOUNE. This is entirely optional and only happens if you connect your account; you can disconnect it at any time.

Payment information. See “How Do We Handle Payment Information?” below.

Information collected automatically. Like most apps, we automatically collect some technical information when you use ROOUNE, such as device type, operating system, app version, and crash or diagnostic logs, which help us keep the Services running reliably and securely.

2. How Do We Use Your Information?

We use the information we collect to:

• Create and manage your account, and authenticate you when you sign in.
• Show you nearby runners, clubs, and events, and power search and discovery.
• Let you register for, check in to, host, and manage runs and events.
• Process payments for subscriptions, passes, and paid events.
• Send you service messages, such as event updates or account and security notices.
• Respond to your support requests.
• Detect, prevent, and address fraud, abuse, and safety issues, including reviewing reports and blocks.
• Maintain, improve, and understand how the Services are used.
• Comply with our legal obligations.

3. How Do We Handle Payment Information?

All payments on ROOUNE — subscriptions, passes, and paid event entries — are processed by Razorpay, a licensed third-party payment gateway. Your card, UPI, and bank details are entered directly with Razorpay and are never stored or seen by ROOUNE. We only store the order/payment ID, the amount, and the payment status, so we can confirm your purchase and provide support if something goes wrong. Refer to Razorpay’s own privacy policy for how they handle your payment details.

4. Who Do We Share Your Information With?

We do not sell your personal information to advertisers or anyone else. We share information only with the following categories of third parties, and only as needed to run the Services:

• Supabase — our authentication and database hosting provider, which stores your account and app data securely on our behalf.
• Razorpay — our payment gateway, which processes all payments as described above.
• Strava — only if you choose to connect your Strava account, to sync your activity data.
• Google — for the Places API (to power location search) and, if you choose to use it, Google Sign-In.
• Expo — to deliver push notifications to your device.
• Clubs, organizers, and other runners — certain profile and activity information (such as your name and registration status) is visible to organizers and other participants of runs or events you join, so they can coordinate with you.

We may also share information if required by law, or in connection with a merger, acquisition, or sale of assets, in which case we’ll ensure your information continues to be protected under a policy at least as protective as this one.

5. How Long Do We Keep Your Information, and How Do You Delete It?

We keep your information for as long as your account remains active, so we can continue providing the Services to you. You can delete your account at any time from within the app; doing so removes your profile and personal information from active use, though we may retain limited data where required for legal, security, or fraud-prevention purposes (for example, records of a payment for tax purposes).

6. What Choices Do You Have?

• Block and report. You can block or report other users directly in the app.
• Notifications. You can manage which push notifications you receive in your device or app settings.
• Location visibility. You can control whether and how your location is used for discovery in the app’s settings, and disable location access in your device settings at any time.
• Account access and deletion. You can review, update, or delete your account information at any time from within the app, or by contacting us.

7. How Do We Keep Your Information Safe?

We use reasonable technical and organizational measures, including encryption in transit and access controls on our systems, to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Is ROOUNE Directed at Children?

ROOUNE is not directed at, and is not intended for use by, anyone under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take steps to delete it.

9. Do We Update This Policy?

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes. If we make material changes, we’ll notify you through the app or by other reasonable means.

10. How Can You Contact Us?

If you have questions about this Privacy Policy or how we handle your information, email us at richardhwarepaam@rooune.in or ronaldo.lourem@rooune.in. See also our Terms & Conditions and Refund & Cancellation Policy.