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Refund & Cancellation Policy

Last updated September 14, 2026

This policy explains how refunds and cancellations work for purchases made on ROOUNE, operated by ROOUNE Private Limited (“ROOUNE,” “we,” “us,” or “our”). All payments are processed by Razorpay, a licensed third-party payment gateway; ROOUNE never stores your card, UPI, or bank details.

Table of Contents

  1. 1. Plus & Pro
  2. 2. Organizer Pass & Circuit Passes
  3. 3. Paid Event Entry
  4. 4. Duplicate or Failed Payments
  5. 5. How Refunds Are Processed
  6. 6. How to Request a Refund

1. Plus & Pro

Plus and Pro are one-time purchases, not recurring subscriptions — access is granted immediately on payment and lasts for a fixed period (currently monthly), and does not auto-renew or auto-charge. Because of this, Plus and Pro purchases are non-refundable once activated, except in the case of a duplicate or erroneous charge. Since there is no auto-renewal, there is also no “cancel my subscription” flow to offer — if you believe you were charged in error, see “How to Request a Refund” below.

2. Organizer Pass & Circuit Passes

The Organizer Pass and Circuit passes are non-refundable once purchased, except:

  • A duplicate or erroneous charge, reported within 7 days of purchase.
  • An unused pass, reported within 48 hours of purchase — these requests are reviewed case by case.

3. Paid Event Entry

  • If the organizer cancels or postpones the event, all participants are refunded in full.
  • If you cancel your own registration, you can request a refund if you do so at least 48 hours before the event start time, minus any non-recoverable payment gateway charges. Requests made later than that, and no-shows, are not refunded by default.
  • Event-specific policies. If an organizer has published a different cancellation or refund policy for their specific event, that policy takes precedence over the defaults above.

4. Duplicate or Failed Payments

If you were charged twice for the same purchase, or a payment failed but was still deducted, report both payment IDs to us within 30 days and we’ll issue a full refund of the duplicate or failed charge.

5. How Refunds Are Processed

Approved refunds are issued to your original payment method through Razorpay, and typically reflect within 5–7 business days, depending on your bank or payment provider.

6. How to Request a Refund

Email richardhwarepaam@rooune.in or ronaldo.lourem@rooune.in with:

  • Your name
  • The payment or order ID for the transaction
  • The reason for your refund request

We aim to respond within 2 business days. See also our Terms & Conditions and Privacy Policy, or visit our Contact page.